Refund Policy

At Crust & Craft Pizzeria, we strive to ensure that our customers are satisfied with the products they receive. However, we understand that there may be cases where you need to request a refund. Our Refund Policy aims to provide clear instructions on how to proceed in such situations, ensuring a fair and effective process for all parties involved.

Cancellation Policy

If you have placed an order on our website at mossbrookquarter.site, you may cancel it within 30 minutes of placing the order. If your order has not been prepared, we will process the cancellation and initiate a refund to your original payment method.

Refund Eligibility

To be eligible for a refund from Crust & Craft Pizzeria, the following conditions must be met:

• The item you purchased must be significantly different from the description or have defects.
• Refund requests must be made within 24 hours of receipt of your order.
• Food items must not be consumed more than a reasonable amount to assess the issue (typically no more than 10% of the item).

Non-Refundable Items

Please note that certain items may not be eligible for a refund, including:

• Custom orders made to your specifications.
• Gift cards.
• Sale items.
• Clearance items.

How to Request a Refund

To request a refund, please follow these steps:

• Contact our customer support team at +39 081 578 5353.
• Provide a detailed description of the issue and include photographic evidence if applicable.
• Wait for our team to review your request. We may contact you for additional information.
• Refund decisions are typically made within 48 hours of the request.

Refund Processing

Upon approval of the refund request:

• We will process the refund to your original payment method within 5-7 business days.
• You may also choose to receive store credit for the amount you paid, which will be available immediately.

Delivery Issues

If your order from Crust & Craft Pizzeria fails to arrive or arrives damaged, please contact us immediately. Refund requests due to delivery issues must be made within 48 hours of the scheduled delivery time.

Exchanges

While we primarily offer refunds, an exchange may be available for products that are defective or not as described. To request an exchange, please follow the same process outlined for refunds.

Contact Information

For further assistance, please contact our customer service team:

Phone: +39 081 578 5353

Address: Crust & Craft Pizzeria, Pizzeria Salvo, Naples, 80128, Italy

Amendments to Refund Policy

Crust & Craft Pizzeria reserves the right to amend this Refund Policy at any time. We recommend that you check this page periodically for any changes.

Last Updated: April 1, 2023

Conclusion

Our goal at Crust & Craft Pizzeria is to ensure a delightful experience with every order. We value your trust and look forward to serving you to the best of our ability. Thank you for choosing Crust & Craft Pizzeria!